Project Communication Management

Title  Project Communications Management 
Duration  24 Training Hours 
Introduction Communication plays a major role in our lives. A large portion of our time is spent communicating with others. Therefore, communication can be the main cause for success or failure in our work. It can lead to serious problems or can be a major factor in work efficiency and business prosperity.

This training course focuses on one of main pillars of project management. It looks at all aspects of communication within the scope of projects.
In this course, trainees will gain knowledge that will sharpen their skills in effective communication which will help them plan and control project communication more effectively.

Target Audience

Project managers, project coordinators, supervisors, team leaders, project team members

Course Objectives
  1. Learn about the communication model and other aspects of communications
  2. Learn how plan, execute and control project communications
  3. Learn how to deal with obstacles in communication
Course Outline
1. Introduction
  • What is communication?
  • What is project communication?
  • The complexity of communication
  • Understanding the communication model
  • 2. Planning Project Communications
  • Determine the communication needs of project stakeholders
  • Analyse stakeholder communication needs
  • Reducing the complexity of project communication
  • Factors that can affect your project communication
  • Communication media
  • 3. The Communication Management Plan
  • What is it?
  • How to create it
  • Contents of the Communication Management Plan
  • 4. The Communication Matrix
  • What is it?
  • The importance of the project communication matrix
  • How to create it
  • 5. Communication Methods
  • Interactive Communication
  • Push Communication
  • Pull Communication
  • How you can combine different methods of communication
  • 6. Communication Dimensions
  • Formal Communication
  • Informal Communication
  • Verbal Communication
  • Non-verbal Communication
  • Written Communication
  • Paralingual Communication
  • 7. Essential Communication Skills
  • Listening
  • Questioning
  • Coaching
  • Negotiating
  • Persuading
  • Resolving Conflict
  • 8. Examples of Communication
  • Bad communication
  • Good communication
  • Communication tips
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