The Art of Communication

Title  The Art of Communication
Duration  24 Training Hours 
Introduction Communication plays a major role in our lives. A large portion of our time is spent communicating with others. Therefore, communication can be the main cause for success or failure in our work. It can lead to serious problems or can be a major factor in work efficiency and business prosperity.

This training course explains the various aspects of communication and how to achieve the level of efficiency that is required.
In this course, trainees will learn about the communication model and how they can best utilize it to deliver powerful communication.

Target Audience


Course Objectives
  1. Learn about the communication model
  2. Learn how to deliver powerful communication
  3. Learn how to deal with obstacles in communication
Course Outline
1. Introduction
  • What is communication?
  • What is the art of communication?
  • The complexity of communication
  • Understanding the communication model
  • 2. Barriers in Communication
  • Types of communication barriers
  • Understanding and overcoming barriers
  • Reducing the complexity of communication
  • 3. Communication Methods
  • Interactive Communication
  • Push Communication
  • Pull Communication
  • Combining different methods of communication
  • 4. Types of Communication
  • Verbal Communication
  • Written Communication
  • Paralingual Communication
  • 5. Communication Beyond Words: Body Language
  • What is body language?
  • How important is body language?
  • Examples of body language
  • 6. Essential Communication Skills
  • Listening
  • Questioning
  • Coaching
  • Negotiating
  • Persuading
  • Resolving Conflict
  • Courtesy
  • Being Considerate
  • Technology Etiquette
  • Choosing the Right Time
  • Choosing the Appropriate Channel
  • Effective Delivery
  • 7. Communication Tips
  • The 7 Cs of communication
  • Effective Listening
  • Effective Delivery
  • Cross-cultural communication
  • 8. Controlling Your Meetings
    9. Professional Email Writing
    10. Presentation Skills
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